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Frequently Asked Questions

Is your shipping really FREE?
It sure is. We 100% guarantee FREE SHIPPING no matter what country your products ship from.

How secure is my online order?
We use only PayPal and when purchasing online using your credit card or PayPal account, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information will not be stored in our servers.

I have bought something but saw it at a different price on your website.
As an online business we act much faster in adjusting our prices in response to trends, stock and demand from customers. It’s our general view not to refund the difference.

Is there any hidden charges to my order?
NO, Basically, the final amount you will pay is just the price of the product including FREE Shipping ). 

How long do you take to place an order?
Generally, we will place your order the next day after the date you placed the order. 

How Long Does Shipping Take?
Shipping takes 1-2 weeks depending on location. Some distant areas can take a bit longer and we will notify you with estimated delivery date. But we will get it to you.

Do you guarantee delivery time?
Because the post office handles your shipment, we cannot guarantee the exact time of delivery. However, we will give you an idea of when the package will arrive.

What if my order delivery was delayed?
We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

How do I track my order?
We will email your tracking information as soon as your order has shipped. Usually your tracking number will be updated 3-7 days after your order has been shipped.

How Do I Cancel An Order?
We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it’s out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

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